📄 Warranty policy and availability of parts
iopool products are covered by a legal warranty of conformity for 2 years from the date of purchase, in accordance with Articles L.217-3 et seq. of the French Consumer Code.
During this period, iopool undertakes to repair, replace or reimburse any product with a conformity defect, at no cost to the consumer.
🛠️ End of production and unavailability of parts
The replacement module for the previous generation of sensors ceased to be produced in 2024. As a result, iopool is no longer able to repair or replace these products, as the necessary parts are no longer available.
Furthermore, as the new sensor model developed since 2024 is technically different (design, components, compatibility), it cannot be considered an equivalent product for the purposes of a warranty replacement.
💰 Refund policy from 1 May 2025
In the event of a defect found in a previous generation sensor still under warranty, and in the absence of possible repair or replacement, iopool will offer, from 1 May 2025, a partial refund corresponding to the residual value of the product, calculated pro rata for the remaining warranty period (on a 24-month basis).
This refund complies with article L.217-10 of the French Consumer Code, which states that in the absence of possible repair or replacement, the seller may offer a financial solution that is more favorable to the consumer.