Except in exceptional circumstances, any order placed on our online store is delivered within ;
1 to 2 business days for express delivery in France or in Benelux
2 to 4 business days for standard delivery in France and 3 to 5 business days for standard delivery in Benelux.
3 to 5 business days for delivery in a relay point in France or in Benelux
North American Market
Except in exceptional circumstances, any order placed on our online store is shipped within 2 business days.
Where is my order?
Immediately after placing your order, you will receive a confirmation email.
You will receive a second email when the order is picked up by the carrier of your choice. This email contains a tracking link that allows you to follow your parcel and find out exactly when it will be delivered.
If you can't find these emails :
Check the email address you used when ordering;
Check your spam or commercial email folders;
Contact iopool support through the support section in the app.