Skip to main content
No liquid in the cap of my EcO

The cap wasn't full of liquid or had crystals in it?

Sebastien avatar
Written by Sebastien
Updated over a week ago

Crystals in the EcO cap

Before putting your EcO in your pool or spa, you must prepare it for the big plunge.

When you opened the cap of the EcO, the app warned you about the presence of liquid in it, however, you did not have any. Instead, you may have had a few transparent crystals (which look like glass).

Don't worry, it is neither glass nor plastic, they are crystals that formed from the EcO protection liquid. We have noticed that during transport it can sometimes turn into crystals. Your EcO will work properly, without any worries.

Did this answer your question?